Privacy Policy

jsm88 is an online gaming platform operating at jsm88.co, offering lottery, sports betting, online slots and live casino services to registered Members. References to "jsm88", "we", "us" or "our" in this Privacy Policy refer to the entity operating the jsm88 platform.

jsm88 is the data controller in respect of personal data collected from Members and visitors to the jsm88 platform. This means jsm88 determines the purposes and means by which your personal data is processed.

For any privacy-related enquiries, you may contact us via live chat (available 24/7 on the jsm88 platform) or by email at [email protected].

jsm88 collects personal data in the following categories depending on the nature of your interaction with the platform:

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or biometric data) except where specifically required for responsible gaming purposes and only with your explicit consent or as required by applicable law.

jsm88 collects personal data through the following means:

• Direct provision by you: When you register an account, complete KYC, make a deposit or withdrawal, contact support or respond to a promotion, you provide data directly to jsm88;
• Automated collection: When you access jsm88, our servers and analytics systems automatically collect Technical Data including IP address, device identifiers, browser type and session data. This occurs on every visit regardless of whether you are logged in;
• Third-party providers: jsm88 may receive data from payment processors (including Touch 'n Go eWallet, Boost, Maybank, CIMB and Public Bank) in connection with transaction processing, and from identity verification services used to conduct KYC checks;
• Cookies and tracking technologies: jsm88 uses cookies and similar technologies as described in Section 7 of this Policy.

jsm88 processes your personal data for the following purposes:

• Account registration and management: To create, maintain and administer your jsm88 Account, including verifying your identity and eligibility;
• Service delivery: To provide access to jsm88's gaming products, process wagers, calculate and pay out winnings, and manage your Wallet balance;
• Payment processing: To process deposits and withdrawals via Malaysian payment methods and to reconcile financial records;
• KYC and compliance: To verify your identity, age and payment method ownership as required under our licensing obligations and anti-money laundering requirements;
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, account abuse and unauthorised access to the jsm88 platform;
• Responsible gaming: To monitor gaming behaviour, enforce deposit and loss limits set by Members, administer self-exclusion requests, and identify Members who may be exhibiting signs of problem gambling;
• Customer support: To respond to enquiries, resolve disputes and manage complaints;
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities and fulfil our obligations under jsm88's gaming licence;
• Platform improvement: To analyse aggregate usage data (in anonymised form) to improve platform performance, user experience and product offerings.

jsm88 processes personal data on one or more of the following legal bases:

• Contract performance: Processing necessary to perform the contract between jsm88 and a Member, including account management, service delivery and payment processing;
• Legal obligation: Processing required to comply with applicable law, including KYC, AML obligations and regulatory reporting;
• Legitimate interests: Processing necessary for jsm88's legitimate business interests, including fraud prevention, platform security and service improvement, where these interests are not overridden by the Member's rights;
• Consent: Where jsm88 relies on consent (for example, for optional marketing communications), Members may withdraw consent at any time without affecting the lawfulness of prior processing.

jsm88 does not sell, rent or trade your personal data. We may share your data with the following categories of recipients where necessary and on a strictly limited basis:

• Payment processors: Financial institutions and e-wallet providers (including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank) to process transactions and verify payment method ownership;
• Identity verification providers: Third-party KYC service providers engaged to verify identity documents and conduct age verification checks;
• Game providers: Licensed third-party game studios (such as Evolution Gaming, Pragmatic Play, PG Soft) who may receive anonymised session identifiers necessary to deliver their game content via jsm88;
• Fraud and security services: Third-party providers of fraud detection, AML screening and cybersecurity services engaged to protect jsm88 and its Members;
• Regulatory authorities: Government agencies, law enforcement or licensing authorities where jsm88 is legally required to disclose data, or where such disclosure is necessary to protect the rights, property or safety of jsm88 or its Members;
• Professional advisers: Legal, accounting or compliance advisers engaged by jsm88 under confidentiality obligations.

jsm88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit jsm88.

jsm88 uses the following categories of cookies:

• Strictly necessary cookies: Required for the jsm88 platform to function, including session authentication and security. These cannot be disabled without impairing core platform functionality;
• Functional cookies: Remember your preferences (such as language settings and remembered login) to improve your experience across sessions;
• Analytics cookies: Collect aggregate, anonymised data about how Members use jsm88 — including pages visited, session duration and feature interaction — to help improve the platform;
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised account access.

You may adjust cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of jsm88 services. jsm88 does not use third-party advertising cookies or behavioural targeting cookies for external advertising networks.

jsm88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory and licensing obligations. Specific retention periods include:

• Active account data: Retained for the duration of your jsm88 account and for a minimum of five (5) years following account closure, as required under AML and gaming licence record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documentation: Retained for the period required under applicable AML regulation, typically five (5) years following the end of the business relationship;
• Support communications: Retained for two (2) years from the date of the interaction, unless required longer for dispute resolution;
• Self-exclusion records: Retained indefinitely to prevent re-registration in violation of a self-exclusion request.

After the applicable retention period, personal data is securely deleted or anonymised.

jsm88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption for all data in transit between your device and jsm88 servers;
• Encryption at rest for stored personal and financial data;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Comprehensive access logging and monitoring for all internal interactions with Member data;
• Regular security assessments and penetration testing of the jsm88 platform infrastructure;
• Two-factor authentication for all staff accounts with access to Member data systems.

Despite these measures, no internet transmission or electronic storage system is completely secure. jsm88 cannot guarantee absolute security but is committed to maintaining industry-standard protections and to notifying affected Members promptly in the event of a material data breach.

Subject to applicable law and certain conditions, jsm88 Members have the following rights in relation to their personal data:

• Right of access: Request a copy of the personal data jsm88 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations described in Section 8;
• Right to restrict processing: Request that jsm88 temporarily restrict processing of your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact the jsm88 support team via live chat or at [email protected]. jsm88 will respond within 30 calendar days. Identity verification may be required before a request is actioned.

jsm88 is strictly for adults. The minimum age to register and use a jsm88 Account is 21 years. jsm88 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jsm88 KYC process before real-money play or withdrawal is permitted.

If jsm88 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted and the associated Account permanently closed without delay. If you believe that a minor has registered on jsm88, please contact us immediately via live chat or at [email protected].

jsm88 may transfer personal data to service providers or infrastructure located outside Malaysia in connection with platform operations, including cloud hosting, game studio integrations and fraud screening services. Where such transfers occur, jsm88 ensures that appropriate safeguards are in place to protect your data to the standard required under applicable data protection law.

jsm88 relies on recognised transfer mechanisms including contractual safeguards (standard data protection clauses) with all recipients of personal data outside Malaysia. You may request information about the specific safeguards in place for any particular international transfer by contacting jsm88 support.

jsm88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or platform capabilities. Material changes will be communicated to Members via the registered email address on their Account and/or via an in-platform notification prior to taking effect.

The current version of this Privacy Policy is always accessible from the jsm88 website footer. The "Last Updated" date at the top of this document identifies the version currently in force. Continued use of jsm88 following the effective date of any change constitutes acceptance of the updated Policy.

For any questions, concerns or requests related to this Privacy Policy or jsm88's data processing practices, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the jsm88 platform — the fastest channel for privacy queries;
• Email: [email protected] — for formal privacy requests and data subject rights exercises.

jsm88 is committed to addressing all privacy enquiries promptly and transparently. We will acknowledge your query within 5 business days and provide a substantive response within 30 calendar days.